If you have been working for a company for over ten years, you may have seen your telephone operator a few times. They use a unit that looks like a desk phone but with many other buttons to connect incoming and outgoing calls to extensions within the company. What you may or may not know is that there is a rather big piece of equipment referred to as the PABX that does all the work in the background.
What is a PABX?
The device is a complex electronic circuit which allows the switching os lines and forwarding calls from the trunk line to the appropriate extension. They are rather bulky depending on the number of lines and some of them in large companies will take up a room. However, with the advancement of technology and the internet cloud system PBX Services are becoming freely available to companies minus the big equipment that was needed in the past.
What this means is that you can have the same functionality and features of a system without having the big device in your office. It is made possible by intelligent software that runs on a could server. All you need is a good internet connection with desktop phones that are capable of handling VoIP technology.
This technology is growing in popularity because it is cheaper to make an international call and sometimes even local calls at a much lower cost. Your VoIP capable phone will convert your voice which is an analog signal into digital and transfer it through the internet to the other party which is when the signal will switch back to analog, and the other party will be able to hear what you are saying.
There are many benefits associated with using this technology, and it will probably be the norm in the years to come. Let us take a look at these advantages.
VoIP calls are significantly cheaper than a regular voice call as they use the internet. Because internet connectivity speeds are always growing, they provide quality calls that are crystal clear at a fraction of the cost.
When you have this technology in your company, you can actually make your smartphone an extension and your telephone operator and connect the calls direct to your mobile. In this way, you will never miss a call again.
Having a virtual PBX will also give you the flexibility to increase the number of extensions whenever you want, and you will not have to bother about maintenance anymore.